Create your personal iWantGreatCare page in two minutes

 

1. Check your listing: search for your name and specialty


2. If you find your entry go here to personalise and add a photo


3. If you are not listed use this form to add your details


4. Within 24 hours you’ll be sent an email with a guide to personalise your page, add a photo and manage your own alerts


5. You can then start building your portfolio of reviews


6. For tips and hints on making it as good as this read on...

“As an NHS paediatrician working in a busy district hospital iWantGreatCare has become a valued tool to support and improve my focus on the experience of my patients and their families...it has become one of the easiest and most effective ways I have found to establish a culture that positions patient experience as a fundamental measure of the quality of the service we provide.” 

 

• Secure and safe - run by doctors, for doctors
• Instant alerts every time a review of you is added
• Brilliant way to augment your CV and stand out at interviews
• The easiest way to meet needs of appraisal and revalidation

Professional protection - iWantGreatCare doctors' charter

1. The aim of iWantGreatCare will be at all times to provide a high quality, professional service of value to doctors and their patients.
2. iWantGreatCare has developed, and continuously improves, a multi-layered security system with the aim of reducing the chances of people abusing the system and - in particular - to help detect malicious or inaccurate views.
3. iWantGreatCare endeavours to ensure that all details on doctors are accurate and up to date.
4. Doctors will have instant access to their information and full ability to update this whenever necessary.
5. Any user attempting to post unfair, damaging reviews about a doctor, or making a posting that breaches the terms of use, will be liable to permanent exclusion from the service.
6. iWantGreatCare will consult with the Information Commissioner's Office about its processing of personal data. iWantGreatCare aims to exceed all aspects of the Data Protection Act.
7. iWantGreatCare will contact each registered doctor when a rating or review on them is first added. This communication will fully explain the service, how it will benefit their practice, and include full information on what to do if they should ever have concerns about comments posted by their patients.
8. Doctors will be able to report any inappropriate review or comment made about them and any such report will be investigated by iWantGreatCare.
9. iWantGreatCare will co-operate with law enforcement authorities or other relevant third parties in tracing any person who uses the system unlawfully.
10. An advisory board of independent professionals and doctors will support and guide the principles of the service.

Q & A

How can iWantGreatCare help me as a doctor?

Using iWantGreatCare makes it easy to:

1. Integrate the most modern, innovative social-networking approach to make your practice truly patient-centric.
2. Transparently demonstrate to your patients (and colleagues) that you are open, aware and focused on the patient experience as a central part of delivering high quality care.
3. Build a career-long record of patient comments to support your continuing professional development and improve your competitiveness in job applications.
4. Remember why you wanted to be a doctor! Patients also provide a review of their care, which is emailed to you immediately (if you wish). Doctors say that this is often the most moving, satisfying and morale-building aspect of using iWantGreatCare - great stories from their own patients reminding them of what it’s all about.

How do I get my patients to give me feedback?

There are many ways to build a large, diverse and accurate assessment of your patients’ experience. Different approaches work in different care settings and for different patient groups:

1. At the end of each consultation ask your patient (or their relatives) to go to iWantGreatCare and provide their feedback by simply searching for your name. Patients like being asked for their opinion and it demonstrates that you are focused on their needs.
2. Print reminder cards (available from your personal IWGC page) and give one to each patient enabling them to go directly to your page. Some doctors find it best to ask receptionists to give a card to every patient.
3. Add your personal IWGC web-address to clinic letters or appointment cards.
4. Ask us how you can add a “widget” into any existing webpage, facebook page or other site you have. It updates in real-time when new reviews are added and looks like this

I'm not in the list of doctors, how do I add my details so my patients can review my care?

See the 2 minute guide at the top of this page.

What do I do if I work as a locum in different locations, or from a number of hospitals?

If you work in different locations you can add the different locations at which you work by editing your information. By including your multiple places of work your patients will be able to review you accurately. Your patients will also be asked to review the location in which they were seen so it is important they identify the correct location. If a patient sees you at a location not in your profile, they can add it and it will be checked by the iWantGreatCare team.

How do I use this as part of my appraisal/revalidation?

Doctors already use patient feedback as part of routine annual assessments and formal appraisals. By simply encouraging your patients to rate and review you on iWantGreatCare, you can print out your personal page at anytime to meet new requirements. The GMC has confirmed that patient and colleague feedback collected through iWantGreatCare is absolutely suitable as part of the evidence needed for revalidation.

How does my practice/Trust register for iWantGreatCare?

There is no need to register for your organisation to use iWantGreatCare to collect information on the experience of your patients. You can use the service free of charge right now. Simply check that the details for each of the doctors in your team are up to date and update any information that is inaccurate. Then ask your patients to go to iWantGreatCare and provide their feedback by simply searching for your entry and using the easy-to-use slider to rate their experience. Their feedback will be anonymous. 

Why did you create iWantGreatCare

To help patients get great care and help doctors give great care. Satisfied patients will be able to thank their doctors and alert other patients to caring excellence. Caring doctors will be able to use an innovative and independent method to further build trusting relationships with their patients. iWantGreatCare highlights what a great job the vast majority of doctors do, and makes it easy for doctors to show that they are open, willing and keen to have honest feedback from all their patients.

iWantGreatCare will make sure UK patients and their doctors have a great service for doctor ratings and reviews - run by professional people totally focused on quality healthcare and improving clinical outcomes. Sophisticated systems are in place designed to prevent abuse or gaming of the system (by doctors or patients!) and active monitoring is in place 24 hours a day to rapidly respond to any inappropriate or dishonest use. 

Is experience of other patients a valid tool to help people find great care?

There isn't yet a study that proves this is the case. It is absolutely clear though that patients' ratings of their experiences can predict doctors who deliver good clinical outcomes, and that for the best clinical results patients need to be able to choose doctors whose style suits their needs and preferences. Being able to read reviews and ratings of a doctor’s style and skill in communication will help patients choose the doctor most likely to maximise the impact of these evidence-based benefits on their own clinical outcomes. Interestingly, studies show that when doctors have to choose a doctor for themselves or their family they rely largely and most often on the experiences of their peers – iWantGreatCare gives patients this same right and ability.

iWantGreatCare is working with a number of groups to set-up independent research studies to help doctors and their organisations better understand how to use this new information source and find ways to continually improve the service. If you would like to contribute to the development of this evidence base using a local study, please email your thoughts and ideas to improvements@iwantgreatcare.org.

How do you prevent abuse of the system?

iWantGreatCare uses a range of automated, statistical and technical solutions to help it detect spurious or malicious ratings and reviews. Doctors and patients are encouraged to report reviews that might not be genuine.

It is easier (unfortunately) for an individual to abuse traditional systems (such as complaints procedures, etc) to attack a doctor, than it is to do so through iWantGreatCare.

What about doctors trying to cheat the system?

Evidence of professional misconduct will always be reported to the General Medical Council.

I've had a bad review, what can I do?

If you think a review breaks the law, or is extreme in any way please click the “Report this review” link on the review, add your email address when prompted and then click the button that invites you to "Report this review". You will receive an email that contains a link to confirm that you wish to report a review. Once this link is clicked, the iWantGreatCare team will be alerted and review the posting against the Terms of Use of iWantGreatCare.

I want to remove my details from the site

Any requests to remove doctors' information from iWantGreatCare will be dealt with in accordance with the Data Protection Act. The Information Commissioner's Office has confirmed the Commissioner is satisfied iWantGreatCare complies with the principles of the Data Protection Act. The data on iWantGreatCare is sourced from a commercially available database of UK doctors or added directly by patients, carers and colleagues. If you would like to make a request please use our information request form.