Information for Healthcare Commissioners - iWantGreatCare will help you measure and act on patient reported experience measures and patient reported outcome measures

iWantGreatCare harnesses real-time patient reported feedback for PREMs and PROMs and then works with commissioners to proactively drive quality improvement. iWantGreatCare works with NHS organisations to meet the future demands of the White Paper and the Outcome Framework.

What does iWantGreatCare do?

1. iWantGreatCare implements projects aligned with the principles of large-scale change and social movement thinking to drive the use of ratings and reviews for continuous quality improvement.
2. iWantGreatCare implements online and offline methods to gather patient reported experience and outcome measures.

The main benefit of iWantGreatCare implementation:

The ability to systematically act on patient reported experience and patient reported outcome measures to deliver higher quality, safer, cheaper and more productive care.

What do iWantGreatCare customers actually get?

• Multiple channels (e.g. paper and web) to continuously gather patient reported experience and outcome feedback 24/7 365 days per year.
• Actual service experience feedback continuously reported in real-time and visualised using web-based dashboards available 24/7 365 days per year. 
• Patient safety email alerts in response to agreed conditions, e.g. cleanliness score lower than 80%, channeled to the most relevant member of staff with full audit trail. 
• Continuous feedback on the perceived productivity of care through the eyes of patients, carers and clinicians, and suggestions for direct cost savings from waste reduction. 
• Measurable leadership engagement in the strategic value of service experience for the vision, values and objectives of your organisation.
• Measurable clinician engagement to promote frontline ownership of the gathering and use of service experience feedback for quality improvement.

iWantGreatCare is seeking NHS stakeholders...

...to co-develop the following case studies:

• Continuous PREMs and PROMs tracking across long-term condition pathways to determine specific, measurable cost savings.
• Real-time service experience alerts for patient safety early warning systems for in-patients, maternity and urgent and emergency care. 
• Service experience feedback tracking from out-patient clinics to gather service redesign suggestions for quality improvement and cost reduction. 
• Service experience feedback for the specific purpose of waste reduction and carbon reduction for measurable cost saving. 

More information

iWantGreatCare prefers not to use generic marketing materials for commissioners, so if you would like to learn more about opportunities to work together or bid for external funding, please email healthcare@iwantgreatcare.org with specific questions and you will receive a specific, detailed response.