Harness patient experience to drive down costs, whilst ensuring quality
"We will enable patients to rate hospitals and doctors according to the quality of care they received"
UK Government Manifesto, May 2010
Excellent patient experience is accepted as a fundamental marker of quality and success for any healthcare provider. The new Government has made it clear that the systematic collection and publishing of rating and reviews by service users will be a major tool in transforming the quality of the NHS.
iWantGreatCare ensures that your organisation does not just meet these expectations, but can fully harness patient experience to drive down costs and improve the quality of every aspect of the care you deliver.
From ward to board - total insight and awareness
You couldn’t run your organisation without full, accurate and timely reporting on financial performance, infection rates and clinical metrics - iWantGreatCare gives you the same total insight and understanding of the patient experience:
- Continuously track and compare performance of individual departments, divisions and wards
- Real-time alerting allows your team to be the “first to know” - allowing rapid action and improvement
- iWantGreatCare makes it possible to use patient experience to improve safety, enhance outcomes and drive down costs
Return on investment
- Accurately identify areas of inefficiency to reduce waste
- Rapidly use patient experience to drive service quality
- Improved staff satisfaction and decreased staff-turnover and absenteeism
- Early-warning system for patient safety
A complete solution for culture change - how does it work?
Unlike most other providers, iWantGreatCare doesn’t just give you the forms, devices and reports and leave you with the challenge of understanding the data and driving change. We only work with those organisations which want to be world-leaders in delivering the very best patient experience. Whether they are at the bottom in crisis, or aiming to be the best performing Trust in the country doesn’t matter - what is key is the will and vision to fully harness patient experience, to share it throughout the organisation and to use it to drive continuous improvement to benefit patients and staff. When we work with a partner, we agree shared goals - and our team of clinicians and patient experience professionals then work side-by-side with your team to exceed these targets:
- Clinical engagement with your management and front-line staff - creating a shared-vision of excellent patient experience
- Bespoke, multichannel data-collection that makes it easy for all patients and their relatives to provide quantitative and qualitative feedback
- Performance dashboard and customised alerts
- Workshops to review, analyse and agree on actions
- Instant, quantitative feedback on effectiveness of changes
- Fully engage staff on a shared journey of excellence
If you want to run an organisation that consistently delivers truly brilliant patient experience - then iWantGreatCare will provide the people, the processes, the understanding and a world-class technology to make sure you realise this goal.
How do you get iWantGreatCare into your organisation?
To arrange a free consultation and find out how iWantGreatCare can rapidly deliver results for your organisation please call, or e-mail Dr Shaibal Roy, at healthcare@iwantgreatcare.org
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